This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or reschedule appointments.
Refunds will only be issued for cancellations made at least 12 hours before the scheduled appointment.
No refunds will be issued for missed appointments (“no-shows”) or late cancellations.
Refunds will not be issued for partially completed treatments.
Submit your request online via the “Contact Us” page on our website.
Alternatively, call our reception desk.
Provide your booking reference and proof of payment.
Refund requests will be reviewed within seven (7) business days.
Approved refunds will be issued using the original payment method unless otherwise agreed.
Rescheduling requests are subject to therapist and room availability.
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