1. Overview

At KawaiiGlow, we provide aesthetic and skincare services including Luxe Skin Atelier, Wabi‑Sabi Beauty, Light‑Activated Beauty Devices, and Matcha + Peptide Fusion Skincare.

Due to the nature of our services, all payments are generally non-refundable, except under specific circumstances outlined below.

2. No Refunds for Completed Services

• ·Once a service has been fully performed, no refunds will be issued
• ·Results may vary from person to person and are not guarantee

3. Deposits and Advance Payments

• ·Deposits made to secure appointments are non-refundable.
• · Deposits may be:
  • ·Transferred to a new appointment if rescheduled within the allowed notice period
  • ·Forfeited in cases of late cancellation or no-show

4. Cancellation and Refund Eligibility

Refunds may only be considered in the following situations:

• ·The appointment is cancelled within the permitted notice period and no rescheduling is requested
• ·The service cannot be provided by us due to unforeseen circumstances
• ·A duplicate or erroneous payment was made

All eligible refunds are subject to management approval.

5. Medical or Skin Reactions

• ·Clients are required to disclose all relevant medical and skin conditions prior to treatment
• ·We are not liable for adverse reactions where full disclosure was not provided
• ·Refunds will not be issued based on dissatisfaction with results or reactions, unless determined to be due to negligence

6. Service Unsuitability

• · If a treatment is deemed unsuitable during consultation (before the service is performed), we may:
  • ·Recommend an alternative service, or
  • ·Offer a credit or refund at our discretion

7. Refund Process

• ·Approved refunds will be processed within 7–14 business days
• ·Refunds will be issued via the original payment method unless otherwise agreed
• ·Processing times may vary depending on your payment provider

8. Late Arrivals and No-Shows

• ·Clients who arrive late may have their session shortened or cancelled
• ·No refunds will be issued for missed appointments or no-shows

9. Changes to This Policy

We reserve the right to amend this Refund Policy at any time that will take effect immediately.

10. Contact Us

For refund-related inquiries, please contact us: support@kawaiiglow.com